3rd Party Maintenance

3rd Party Maintenance

Di /
Maintenance services for SDH/OMSN network are possisble thanks to the deep knowledge and experience of the SM Optics team in this field. Remote or local technical support, help desk and support to migrate network management platforms are part of the services that can be offered to maintain the current optical-multiservice networks.


Highlights

Technical Know-How

SDH and Packet Optical Transport as well as TDM and multiservice networks, allows providing added value services for operators that have large installed base, from optimization of the existing infrastructure to the preparation for migration and network consolidation. Particular capabilities inherited by our R&D from its experience in designing and maintaining Alcatel-Lucent/Nokia optical platforms and network management system positions us as the best partner of level 1/2/3 support and maintenance.

Our Solution

Level 1/2/3 MAINTENANCE

Level1 and Level2 extended support for Alcatel-Lucent/NOKIA networks (16xxSM, OMSN, 1850TSS, 1350NMS)
L2/L3 remote technical support 24×7: remote assistance, troubleshooting, workaround Return for Repair and Advanced Exchange services (in field)
HELP DESK ON DEMAND

Expertize available for GOLD (24×7), SILVER and BRONZE services for ALU/NOKIA networks.
Without maintenance contract, it is possible to access the Help-Desk on a per-ticket basis.
NETWORK MANAGEMENT PLATFORM MIGRATIONS

Migration Design & Guidelines to up-to-date server architectures.
Turn-key service of platform migration for 1350 ALU/NOKIA releases.

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